Frequently Asked Questions
Where are you located?
Tapure is 100% Australian owned & operated, our head office is located in Perth, Western Australia.
How much does shipping cost?
Zero. Fast and free shipping Australia-wide, always. At Tapure we don't add shipping fees because we're serious about keeping water filtration affordable for every family.
How long does shipping take?
Typically 3-10 business days Australia-wide. If you're in a major city, expect it closer to 3-5 days. Regional and remote areas may take up to 10 business days. Either way, when purchasing from Tapure your tracking info is always available so you're never left wondering where your order is.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact Tapure Support for any further questions or potential custom international deliveries.
What is your refund policy?
Here at Tapure we offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all Tapure transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the Tapure website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at tapuresupport@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.